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Mitra app allows Airtel retailers to manage their accounts & services in one place. It has a simple, intuitive UI with no usage charges. Key features include live balance & low balance notifications, viewing tariff plans across India, live 20-transaction LAPU updates, 72-hour LAPU transaction search, raising wrong recharge reversal requests with 15-minute reversal, tracking commissions, finding customer activation status, resetting LAPU MPIN, and sending FSE service queries/complaints.

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